At MOVE Athleisure, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward return policy to ensure your shopping experience is pleasant and hassle-free.

Eligibility for Returns

  • If for any reason you are not happy with your items, we gladly accept returns for store credit only, under the following conditions:

    1. Return Eligibility:

      • Items must be returned within 30 days of delivery.
      • Merchandise must be unused, unwashed, and in its original condition with all tags attached.
      • Final Sale items, including those purchased with discounts of 50% or more, are not eligible for returns or exchanges.
      • You will be responsible for return shipping costs.

    3. Store Credit:

      • Once your return is received and inspected, we will issue store credit for the purchase price of the returned item(s) (excluding original shipping fees).
      • Store credit will be sent via email in the form of a digital gift card and can be used on any future purchase.
      • Store credit has one year expiration date.

    4. Non-Returnable Items:

      • Sale items marked Final Sale
      • Gift cards
      • Worn, washed, or altered items

     

How to Return

  1. Initiate a Return:

    • Visit our Returns Portal on our website.
    • Enter your order number and email address to start the return process.

  2. Prepare Your Package:

    • Include the return form that came with your order, filling out the necessary details.
    • Pack the items securely in their original packaging or in a similar package to prevent damage.

  3. Shipping:

    • Ship your return package to the address provided after initiating the return process.
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Refunds

  • Processing Time: Once we receive your return, we will inspect the items and process your refund within 5-7 business days.
  • Refund Method: Refunds will be issued to digital gift card or exchange.
  • Notification: You will receive an email notification once your refund has been processed.

Exchanges

  • If you wish to exchange an item, please follow the portal instructions on exchanging products or call us at 682-250-5645.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team at kara@moveathleisure.com within 7 days of receiving your order. We will arrange for a replacement or refund.

Contact Us

  • If you have any questions or need assistance with your return, please contact us at kara@moveathleisure.com or call us at   682-250-5645.

We appreciate your understanding and look forward to helping you find the perfect fit with your next purchase!