Lola Cruz BerenJena Purple Sneaker

At MOVE Athleisure, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward return policy to ensure your shopping experience is pleasant and hassle-free.

Eligibility for Returns

• If for any reason you are not happy with your items, we gladly accept returns for store credit only, under the following conditions:

  1. Return Eligibility:

     • Items must be returned within 30 days of delivery.
     • Merchandise must be unused, unwashed, and in its original condition with all tags attached.
     • Final Sale items, including those purchased with discounts of 50% or more, are not eligible for returns or exchanges.
  2. • You will be responsible for return shipping costs.

  3. Store Credit:

     • Once your return is received and inspected, we will issue store credit for the purchase price of the returned item(s) (excluding original shipping fees).
     • Store credit will be sent via email in the form of a digital gift card and can be used on any future purchase.
     • Store credit has one year expiration date.

  4. Non-Returnable Items:

     • Sale items marked Final Sale
     • Gift cards
     • Worn, washed, or altered items

   

How to Return

1. Initiate a Return:

   • Visit our Returns Portal on our website.
   • Enter your order number and email address to start the return process.

2. Prepare Your Package:

   • Include the return form that came with your order, filling out the necessary details.
   • Pack the items securely in their original packaging or in a similar package to prevent damage.

3. Shipping:

   • Ship your return package to the address provided after initiating the return process.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Refunds

• Processing Time: Once we receive your return, we will inspect the items and process your refund within 5-7 business days.
• Refund Method: Refunds will be issued to digital gift card or exchange.
• Notification: You will receive an email notification once your refund has been processed.

Exchanges

• If you wish to exchange an item, please follow the portal instructions on exchanging products or call us at 682-250-5645.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team at kara@moveathleisure.com within 7 days of receiving your order. We will arrange for a replacement or refund.

Contact Us

• If you have any questions or need assistance with your return, please contact us at kara@moveathleisure.com or call us at   682-250-5645.

We appreciate your understanding and look forward to helping you find the perfect fit with your next purchase!